Which practice has the purpose of making new and changed services and features available for use?
Which describes the nature of the guiding principles?
For a cross-functional team, it is important that all skills, that are necessary to go from an idea to an implemented feature, are represented within the team. What consequence can this have when you start Agile Scrum?
Which statement about a change authority is CORRECT?
Your organization starts a new project using Scrum for the first time. Six months after starting the project you review any changes in the time demand for the Product Owner. What changes are most likely?
A Sprint planning is created in a Sprint Planning meeting. Anyone involved in taking a raw idea and turning it into a functioning product should be present in this meeting. Who acts as the facilitator for this meeting?
Which is NOT usually included as part of incident management?
A Scrum Team suggests to have a project with 3 Sprints of 2 weeks, while the customer suggests 1 Sprint of 6 weeks. What is the greatest advantage of having 3 Sprints of 2 weeks?
What is one of the risks if the Scrum Master is also a programmer on the team?
Which practice includes the classification and ownership of queries and requests from users?
What is the PRIMARY use of a change schedule?
Which role submits service requests?
Which would be supported by the ‘service request management’ practice?
Which practice is responsible for moving components to live environments?
An inexperienced Scrum team uses Story Points to estimate User Stories. Halfway through a Sprint, the Story Points finished do not match the estimated Velocity of the team. The team makes less progress than expected. How should the team address this?
An organization transitions to Scrum. They have studied several strategies for spreading Scrum across the organization. The strategy of their choice has the following benefits: You can add teams more quickly than with most other approaches, and each team has someone with Scrum experience to help guide them. Which strategy is this?
Which is a recommendation of the ‘continual improvement’ practice?
One of the most important benefits of physically working in the same room is that it fosters communication. For which typical Agile method should you be in contact with your co-worker continuously?
You experience resistance from Skeptics. What is the best action a Scrum Master can take to overcome this?
How can pair programming help with adopting Agile?
As items are developed and removed from the top of the Product Backlog, the Product Backlog iceberg develops a flat spot at the top and loses its shape. What would be a necessary measure to counter this effect?
When is it a good idea to use an additional Development Team instead of the Scrum Team that is currently working on the project?
Many teams beginning the transition to an Agile development process are faced with a large number of legacy bugs. What would be a good method to deal with these bugs?
Which practice identifies metrics that reflect the customer’s experience of a service?
The ability for a Scrum Team to self-organize around the goals of a project is fundamental to all Agile methodologies. Why is a Scrum Team a self-organized team?
How does categorization of incidents assist the ‘incident management’ practice?
As a coach, I can manage information about swimmers on my team." What would be a good technique to split the above User Story into smaller stories?
Which service management dimension is focused on activities and how these are coordinated?
A good Scrum Master is responsible, humble, collaborative, committed, influential, and knowledgeable. A Scrum Master leaves the Scrum Master role midway during a project. Which of the six attributes does this Scrum Master not demonstrate?
Which guiding principle recommends that the four dimensions of service management are considered?
Identify the missing word in the following sentence.
The purpose of the ‘information security management’ practice is to [?] the organization’s information.
Which Agile methodology aims to extend Scrum to multiple Teams working on the same product or service?
The Scrum Master and Product Owner are analyzing a new Product Backlog. The Product Owner wants all the User Stories in the Product Backlog to be described in great detail. What is the best response the Scrum Master can give?
Which guiding principle recommends collecting data before deciding what can be re-used?
Which is a potential benefit of using an IT service management tool to support the 'incident management' practice?
New Scrum Masters are often put in the challenging position of coaching teams at something that they are not yet very used to themselves: being Agile. What can a new Scrum Master leave to someone else?
You are a project manager for a midsize software company, which still uses the Waterfall model. Your customer wants new software project. When should you consider the use of Agile?
Which practice provides a single point of contact for users?
Which practice is the responsibility of everyone in the organization?
Identify the missing word(s) in the following sentence.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve.
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